In today’s fast-paced digital landscape, businesses need more than just technology, they need guaranteed performance and support. That’s where Cloud Productivity Solutions (CPS) Service Level Agreements (SLAs) come in. These agreements aren’t just legal documents; they’re a promise of reliability, accountability, and excellence.

Why SLAs Matter

An SLA defines the level of service you can expect, ensuring clarity on:

1. Response times for support requests.
2. Resolution timelines for technical issues.
3. Scope of services included in your package.
4. Escalation paths for critical incidents.

For organizations migrating to the cloud or modernizing their infrastructure, SLAs provide peace of mind that your operations will remain uninterrupted.

CPS SLA Framework

CPS offers two primary SLA tiers tailored to different business needs:

1. Basic Support SLA

Ideal for businesses seeking essential support for Microsoft 365 and Office 365 environments.

• Coverage Includes:
  1. Account & license management.
  2. Access & authentication troubleshooting.
  3. Email and collaboration tools setup.
  4. General guidance and first-level issue resolution.
• Exclusions:
  • Advanced security configurations (e.g., Defender, Conditional Access).
• Support Hours: Defined in the SLA document for predictable assistance.

2. Managed Services SLA

For enterprises that demand end-to-end management and proactive security.

• Key Features:
  1. 24/7 monitoring and compliance support.
  2. Device and access management.
  3. Threat detection and response.
  4. SIEM & SOAR integration.
  5. Regular audits and reporting.
  6. Training and advisory services.
• Value Proposition: A holistic approach to cloud governance and security.

The CPS Advantage

Unlike generic providers, CPS SLAs are customized to your business goals. They combine:

1. Clear performance standards.
2. Fast response times.
3. Proactive security measures.
4. Expert guidance for modernization projects.

This means you’re not just buying a service, you’re investing in a partnership that prioritizes your success.

SLAs in Action: Azure Migration & Modernization

CPS SLAs play a critical role in Azure migration campaigns, ensuring:

1. Smooth transitions with minimal downtime.
2. Guaranteed support during critical phases.
3. Confidence for decision-makers to embrace cloud innovation.

Final Thoughts

In the digital era, trust and reliability are non-negotiable. CPS SLAs deliver both, empowering businesses to focus on growth while we handle the complexity of cloud operations.

Ready to Elevate Your Cloud Experience?

Explore CPS SLAs today and discover how we can help you achieve secure, compliant, and efficient cloud operations.