About CPS

Cloud Productivity Solutions Limited is a technology firm founded in 2015, with operations in Uganda, Tanzania, Kenya, and Zimbabwe. We help large and medium-sized enterprises adopt modern technology solutions that go beyond those offered by the last generation of technology providers. Over the years, we have developed specialties serving the banking, insurance, government, non-governmental organizations, manufacturing, and hospitality sectors.​

Role Summary 

Cloud Productivity Solutions is seeking a confident, customer-focused, and results-driven Telesales Representative to support business growth through lead generation, customer engagement, opportunity qualification, and structured sales follow-up. The successful candidate will promote CPS solutions, including Modern Work, Cybersecurity, Cloud, Infrastructure, Business Applications, Managed Services, and Digital Transformation offerings. 

Key Responsibilities 

• Make outbound calls to prospective and existing customers to promote CPS products and services. 

• Respond to inbound sales inquiries and convert prospects into qualified opportunities, quotations, meetings, or closed sales. 

• Qualify leads by understanding customer needs, timelines, budget, decision-making process, and revenue potential. 

• Maintain accurate CRM records for calls, customer information, follow-ups, pipeline updates, and sales activities. 

• Follow up on prospects, renewals, upsell, and cross-sell opportunities to support revenue growth and retention. 

• Collaborate with the sales and customer support teams to ensure a smooth customer experience. 

Academic Qualifications 

Minimum KCSE mean grade of C+ or equivalent, with at least C+ in English, Kiswahili, and Mathematics. 

Diploma in Sales and Marketing, Business Administration, Communications, Customer Service, Information Technology, or any other relevant field. 

Bachelor’s degree in a business, communication, sales, marketing, or technology-related discipline will be an added advantage. 

Minimum Requirements 

Previous experience in telesales, telemarketing, outbound sales, inside sales, or a similar role. 

Proven ability to sell products or services over the phone. 

Strong communication, persuasion, negotiation, and objection-handling skills. 

Ability to work toward daily, weekly, and monthly sales targets. 

Proficiency in using CRM systems, email, phone systems, and digital tools. 

Professional, proactive, persistent, and results-driven attitude. 

Application Deadline: [30th September 2026].