High-Value Scenarios Across Business Functions

Part 3

Now that we’ve identified pain points, it’s time to see Copilot in action. In this part, we showcase real scenarios where Microsoft 365 Copilot drives measurable impact across key departments.

Sales

Then: Time-draining research and proposal writing.
Now: Copilot drafts customized offers, suggests talking points, and recommends next steps.

Customer Service

Then: Agents guess solutions using disconnected tools.
Now: Copilot pulls from historical cases to guide agents with step-by-step resolutions.

Finance

Then: Hours lost to manual report creation.
Now: Copilot analyzes complex financial data instantly, offering forecasts and compliance insights.

HR

Then: Slow candidate screening and generic onboarding.
Now: Copilot personalizes learning paths and automates benefits query responses.

Marketing

Then: Campaigns miss the mark due to slow research.
Now: Copilot surfaces customer insights and creates content at scale.

IT

Then: Overwhelmed by tickets and device requests.
Now: Copilot chatbots automate support, while helping IT lead strategic initiatives.

From mundane to mission-critical, Copilot brings AI-powered efficiency to the heart of your business.

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