Cloud Productivity Solutions

Difference between Microsoft 365 business support and SME boost support

Productivity and efficiency are essential for businesses to provide quality services and satisfy customers. Productivity tools, such as Microsoft 365 Business and SME Boost, help assign tasks, track projects, share files, and communicate in real-time, whether working remotely or on-site.

What is Microsoft 365 Business?

Microsoft 365 Business is a productivity solution designed to help businesses pursue their passion and run their operations. It includes more than just apps like Word, Excel, and PowerPoint; it brings together best-in-class productivity apps with cloud services, device management, and advanced security in one connected experience. With Microsoft 365 Business, you can:

  • Use professional email and calendars to reach customers and co-workers from anywhere.
  • Store, access, and share files from anywhere with 1 TB of online storage per user.
  • Keep your team on the same page with group chat, online meetings, and calling in Microsoft Teams, the hub for teamwork.
  • Protect your employees, data, and customer information with advanced security and device management from cyber-attacks and malware.
What is SME Boost?

A cloud-based solution powered by Microsoft 365 Business, SME Boost, is provided to organizations to enhance real-time communication, collaboration and security which leads to increased productivity. In addition to the apps included in Microsoft 365 Business, SME Boost also offers website and e-commerce hosting, secure file sharing and storage, email marketing, and more.

How is SME Boost Support Different from Microsoft 365 Business Support?

Proactive support with a 1-hour response time for complaints is guaranteed with SME Boost, unlike Microsoft 365 Business. Also, a dedicated 360-degree support break-fix SLA for businesses of any size is provided by SME Boost at no additional cost for any issues including emails, while only ticket raising is possible with Microsoft 365 Business.

SME Boost offers additional support for website issues, user adoption training, proactive customer response, and dedicated break-fix support. This means that with SME Boost, you can get support for broken links and slow-loading pages, training on how to use the tools, and quick response times for any issues you may have.

In summary, SME Boost, powered by Microsoft 365 Business, offers a comprehensive set of productivity tools and additional support to help businesses boost productivity and ensure smooth operations. To learn more, visit